Reprints
If an item is defective or differs from the approved proof due to our error, we will reprint it at no cost. Please report issues within [3] days of pickup/delivery with photos.
Refunds
Personalized items cannot be refunded once production has started unless defective. Orders cancelled before artwork approval are refunded [in full / less a processing fee]. Refunds are issued to the original payment method within [7–14] days.
Customer-supplied errors
Typos, low-resolution images or wrong dates in artwork approved by the customer are not eligible for free reprints. We flag what we can during review, but final responsibility for content rests with you.